Privacy Policy
RARECLAIMS (“RARECLAIMS,” “we,” “us,” or “our”) provides consultancy services related to IEPF claims, unclaimed share and dividend recovery, share transmission, and related shareholder support services. This Privacy Policy explains how we collect, use, store, and protect the personal information of individuals who visit our website or engage us for our services (“you,” “your,” or “client”).
By using our website or engaging our services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
a) Information you provide directly
- Full name, contact number, email address, and postal address
- PAN, Aadhaar, or other government-issued identification details
- Bank account and demat account details
- Share certificates, folio numbers, and shareholding records
- Death certificates, legal heir certificates, succession certificates, and related legal documents
- Signature and KYC-related documents
- Any other information you choose to share during consultations or case processing
b) Information collected automatically
- IP address, browser type, and device information
- Pages visited, time spent on the website, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
c) Information from third parties
- Information received from Registrar and Transfer Agents (RTAs), the IEPF Authority, the MCA portal, or other regulatory bodies in the course of processing your case
2. How We Use Your Information
We use the information we collect to:
- Assess your eligibility for share, dividend, or investment recovery
- Prepare and file claims, including Form IEPF-5 and related documentation
- Communicate with companies, nodal officers, RTAs, and the IEPF Authority on your behalf
- Provide case updates and respond to your queries
- Verify your identity and prevent fraud
- Comply with applicable legal, regulatory, and audit requirements
- Improve our website and services
- Send you service-related communications (we do not use your data for unsolicited marketing without consent)
3. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent, given when you engage our services or submit information through our website
- Contractual necessity, to perform the services you have engaged us for
- Legal obligation, where processing is required to comply with applicable law or regulatory requirements
4. Sharing of Information
We do not sell or rent your personal data to any third party.
We may share your information only where necessary to complete your case, including with:
- Registrar and Transfer Agents (RTAs)
- The IEPF Authority and Ministry of Corporate Affairs
- Companies and their nodal officers, where required for claim processing
- Legal or professional advisors engaged on your behalf, where applicable
- Government or regulatory authorities, where required by law
Any third party we share data with is expected to handle it under equivalent confidentiality standards.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes restricted access to client files, secure storage of physical and digital documents, and confidentiality obligations for our staff.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
We retain your personal data only for as long as necessary to complete your case and to meet legal, regulatory, or record-keeping obligations, after which it is securely deleted or archived in accordance with applicable law.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand visitor behaviour. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to our legal and regulatory retention obligations
- Withdraw consent for processing, where consent is the basis for processing
- Raise a complaint regarding how your data is handled
To exercise any of these rights, please contact us using the details in Section 10.
8. Children's Privacy
Our services are intended for adults capable of entering into legal agreements. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
RARECLAIMS Email: [Insert Contact Email] Phone: [Insert Contact Number] Address: [Insert Registered Office Address]